Please refer to the list below for answers to some of the most frequently asked questions regarding TrustTouch pc. If you have further questions, please call our TrustTouch Services Department at 1-800-844-2000, ext. 6332 or e-mail us. Thank you.

Q.File not found

A.If you are trying to install TrustTouch pc (A:\Setup), and you receive this error message, this may indicate a blank or bad diskette. If this should happen you may:

• Call 1-800-844-2000, ext. 6332, and we will mail a new diskette.
• Pick up another diskette at your nearest Trustmark branch.
• Download the software and user's guide from the Web.

Q. Fatal error on line 257 on install

A.If you receive this error message during installation, this indicates the install program cannot locate your config.sys on the boot drive. Verify that the config.sys file exists on your boot drive.

Q. Fatal error on line 281 on install

A.If you receive this error message during installation, this indicates the install program cannot locate a Shadow directory, however, TrustTouch pc is installed, and this error should not cause a run problem in the software.

Q.Stack fault in user.exe when application is running

A.If you receive this error message during installation, this indicates the files within your config.sys file are not large enough.

Begin at a DOS prompt, and follow the instructions below:

1. At the DOS prompt, enter: Type config.sys. If your config.sys file is too large to see all files on the screen, you must enter: Type config.sys |more. This will allow you to view the files one page at a time.

2. You need to find a statement that will read "File=____", (there will be a number listed after the equal sign). This number must be 75 or greater, if it is not, this number needs to be changed to at least 75.

3. You may be instructed to try closing any other Windows program you may be running.

Q.Lost Connection, and/or No Carrier

A.If you receive this message, you must Validate Properties. Follow the instructions below to perform this task.

Windows 95:

START line.

• Right click on the empty area of Bottom Control Panel. This will bring up a drop menu.
• From the drop menu, select Properties.

TaskBar Properties

• Left click on Start Menu Program
• Left click on Advanced

Exploring Properties

• From the LEFT SIDE OF THE SCREEN
  • Double left click on programs
  • Double left click on TrustTouch pc

• From the RIGHT SIDE OF THE SCREEN
  • Single left click to highlight TrustTouch pc icon

• Left click on File. This will bring up a drop menu.

• From the drop menu, select Properties

• Left click on Shortcut. This will bring up a Target field.

• Target: c:\Trustpc\vcl.exe /sc_bell. You will need to make sure "sc_bell" is in the target, if not, this needs to be added.

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Windows 3.1 and/or 3.11

Program Manager

• Highlight TrustTouch pc

• Select File, this will bring up a drop menu

• Select Properties from the drop menu. This will bring up a window. In this window, there will be a command line.

• Command Line: c:\Trustpc\vcl.exe /sc_bell. You need to make sure "sc_bell" is in the command line. If it is not, this needs to be added.

Q.Type of modem

A.If you don't know what type of modem you have, you can identify the modem by following the instructions below:

Windows 95

• Left click START
• Select Settings
• Select Control Panel
• Select Modems
• Select Diagnostics
• Select the Com port your pc is set on
• Select More Info
• Find ATI3 or ATI4, this will show the type of modem

• Program Manager
• Select Accessories
• Select Terminal
• Select the Com port your pc is set on
• At the blank screen, type ATI3, this will show the type of modem

Q.Looking for modem

A.If TrustTouch pc says "Looking for Modem," and will not go any further, the comm port setting is not correct. Try another comm port setting by clicking settings on the menu bar then communications setup.

Q.Unable to Initialize

A.If you are receiving the error message "Unable to Initialize," the software could not open the comm port, or the comm port is in use.

Q.Busy signal

A.If you hear the modem giving a busy signal it is possible that the call waiting has been disabled and the phone does not have call waiting available. This may also indicate that you cannot use the access phone number being dialed. Check your communications setup for these parameters.

Q.Dialing

A.If the modem is dialing, and will not go any further, this indicates the modem is not picking up the line to dial the access number. You should add /attfix in the command line. This could also indicate that a fax program or other program may be trying to use the modem also.

Q.The number you have dialed is not in service

A.If you are receiving the recording, "The number you have dialed is not in service," this indicates the access number can not be used from that area code. Change to the alternate toll-free phone number 1-800-372-8122 by doing the following:

• Click Settings from the menu bar,
• select Communications Setup,
• click Advanced,
• click Load Setup,
• choose 1-800.set,
• then save your changes and try to connect again.

Q.Bank unavailable

A.If you receive the message "bank unavailable," our system is down due to account updates. Please re-dial again later.

See for yourself how easy home banking can be. Start using TrustTouch pc today!