Let our online Customer Service help you get your questions answered. Browse questions other customers have asked or submit one of your own.

Trustmark is continually involved in the communities of our customers. Visit the About Us section to see what new things we're doing.

Set the site's default font size:
Small | Medium | Large

Trustmark National Bank
Corporate Offices
P.O. Box 291
248 East Capitol Street
Jackson, Mississippi 39201

Main switchboard, 1-800-844-2000
Offices in Florida, Mississippi, Tennessee & Texas

Member FDIC

Welcome to a new level of security in online banking

Trustmark online banking users have a powerful, new way to reduce fraud. It’s called PassMark, and it makes online banking more secure and user-friendly than ever.

Protecting your online information is a top priority for us, and no system does a better job than PassMark. Don’t let the friendly pictures fool you. PassMark is the ultimate in online banking security.

Three simple steps to online safety

With PassMark, you simply choose a PassMark image, write a brief phrase and select three challenge questions. When you log into TrustTouchWeb or TrustNetWeb, your personalized, secret image and phrase will be displayed to validate that the site is legitimate, not a spoofed site used for phishing and pharming.

If there is any ambiguity, the system will present a challenge question that must be correctly answered before account information can be accessed. The new system provides you with added safety by helping us to identify you and prevent unauthorized access to your accounts.

1. Pick a PassMark image

2. Write a PassMark phrase (a brief phrase that represents you)

3. Select three challenge questions

Signing up for Trustmark's new security feature takes just a few minutes. Click here for a slideshow of the signup process. You’ll see that the ultimate in online security is also the ultimate in simplicity.

Your enhanced security began on 11/28/06 when you logged in to TrustTouchWeb or TrustNetWeb. If you have not signed up for Passmark security yet, simply login to TrustTouchWeb or TrustNetWeb and follow the on-screen instructions to set up your phrase and challenge questions. Then sit back and relax, knowing that your banking information is safe and secure.

IMPORTANT: Trustmark will never ask you in e-mail or by telephone for your e-mail address, password or challenge question answers.

Click here for more information on PassMark™.

Click here to enroll in TrustTouchWeb.

For more information, please contact us at 1-800-844-2000 ext. 6332 from 8 a.m. - 5 p.m. Monday through Friday.

Member FDIC