The purpose of this job is to provide assistance to the Agency Regional Insurance Operations Managers in managing operational insurance related team actions, ensuring quality control in workflows by auditing others adherence to policy and procedures and efficiency, along with auditing proper coverage levels on customer accounts in the assigned team environment.
In addition, this position also facilitates the on-boarding for new associates and to facilitate and conduct procedural/workflow training of all associates for the Insurance Division. This individual will assist and facilitate in the development and execution of training designed to enhance the success of new on-boarded associates.
The position also provides advanced, senior level commercial lines insurance servicing for a variety of business customers having a full scope of insurance coverage issues and situations ranging from simple to complex in nature on an as needed basis within the Agency.
The position also provides advanced, senior level commercial lines insurance servicing for a variety of business customers having a full scope of insurance coverage issues and situations ranging from simple to complex in nature on an as needed basis within the Agency.
- Provide necessary back-up support to all agency departments as needed in regards to providing servicing on existing customer accounts in order to retain, round and cross-sell existing business; coordinates with Department Managers, Account Executives, Accounts Managers and Producers on existing account actions to include submission and proposals on a back-up basis as needed
- Coordinate and provide essential and consistent on-boarding processes for new hire associates
- Develop, Coordinate and implement consistent and organized training of new and existing account managers on the Agency Management System(s), specifically including but not limited to associated system workflows, and other necessary software needed to perform job functions to include improve the operations of the agency management system(s) by supporting all departments with information input/update and testing of new programs/software as needed; works with Technology Channel and Innovation Manager and\or Agency Automation and Workflow Administrator as directed or required for Agency Management System related matters
- Perform initial and on-going audit reviews for new hire and existing employees to ensure quality control by auditing others adherence to policy and procedures and efficiency in the assigned team environment; performs quality control audits on individual associates or teams as directed
- Other duties as assigned by supervisor
- Complete knowledge of commercial property and casualty coverages and guidelines
- Ability to use computer programs and understand functionality.
- Must be knowledgeable of agency’s automation system as well as all departmental workflow procedures.
- Must be able to adapt training curriculum based on associates’ needs.
- Self Starter, able to work independently with little or no supervision
- Excellent oral and written communication skills
- Adaptable to change
- If so tasked, ability to coach, train or mentor others
- Excellent time management and organizational skills
- Ability to make timely, informed decisions
- Ability to lead others in tasks
- Self Starter, able to work independently with little or no supervision
- Excellent oral and written communication skills
- Adaptable to change
- If so tasked, ability to coach, train or mentor others
- Excellent time management and organizational skills
- Ability to make timely, informed decisions
- Ability to lead others in tasks
- High School Diploma required
- College degree preferred
- Must hold valid Mississippi agent’s property and casualty license
- 10 years of insurance experience in commercial lines in an insurance agency or company environment or 7 years experience as a Commercial Account Manager III or equivalent
- CIC designation preferred; CISR designation required
Working with Us
Teamwork and the individual contributions of our associates are recognized as the drivers of our success. At Trustmark, we are committed to preserving and advancing a diverse and inclusive workplace, where each associate, customer and shareholder is respected, valued and encouraged to share in our commitment. We make significant investments in our associates so that they may enhance their personal and professional skills, because we want each associate to grow, flourish and fulfill their career aspirations. Come onboard and join our team!
Equal Opportunities for All
Trustmark exemplifies the strength and possibilities that come with a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, genetic information, pregnancy, national origin, protected veteran, disability status, or any other characteristic protected under applicable law. Trustmark is committed to providing access, equal opportunity and reasonable accomodation for individuals with disabilities in employment.
If you need accomodation for any part of the application process because of a medical condition or disability, please send an email to careers@trustmark.com or call 866.213.1418.
Our Hiring Process
Upon accepting a position with Trustmark, the following pre-employment screenings must be completed:
- Verification of employment, education and other data provided by you on your employment application
- Verification of eligibility to work in the US
- Criminal background check
- Credit check (required for certain positions)
- Fingerprinting (required for certain positions)
- Drug screen
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