The purpose of this job is to implement Trustmark’s Corporate Treasury Services, train customers, provide support for Corporate Treasury Service products, and answer customer’s and internal associate’s questions.
- Provide basic customer support for bank’s various Corporate Treasury Services.
- Handle and perform routine assistance surrounding Corporate Treasury Services, i.e., password resets, policy and procedure explanation and answering CTS product questions and escalating issues when further support is needed.
- Monitor Corporate Treasury Services ACD phone line/online inboxes, and answer customer calls, e-mails, or secure messages through internet banking to resolve problems or answer questions regarding various Corporate Treasury Services as defined in the job description while providing exceptional customer service.
- Complete time-sensitive tasks that are crucial for customer’s daily operations accurately and within policy.
- Troubleshoot and assist with various computer software such as various Internet Browsers (Internet Explorer, Microsoft Edge, Google Chrome), Microsoft Excel, and Notepad as needed.
- Proactively assist with all Corporate Treasury Services related projects
- Attend product trainings scheduled with product managers, senior CTS Support Reps, and their manager
- Identify issues that require escalation and escalate issues appropriately to Tier II or III reps, product managers, or support manager
- Imaging and Indexing of Corporate Treasury paperwork
- Perform additional duties as assigned.
- High School Diploma
- At least 1 year of experience in a retail banking or customer service role (i.e., customer contact center, FSR, etc.)
- Knowledge of the bank’s overall services and products
- Knowledge of Microsoft Office products such as Word, Excel, Outlook, etc.
- Knowledge of Personal Computers, the Internet and communication software
- Ability to communicate effectively and professionally with all levels for the purpose of supporting the bank’s basic Corporate Treasury Services
- Excellent oral and written communication skills
- Excellent interpersonal skills and ability to work with others
- Able to efficiently navigate the Internet and Internet Browsers for troubleshooting purposes
- Ability to learn more complex Corporate Treasury Services to support customers
- Ability to make decisions following Internet Banking Policy and Procedures
- Ability to understand and apply bank policies and procedures as they relate to Corporate Treasury Services
- Attention to detail to validate incoming requests and make decisions on validity of those requests
- Ability to multi-task effectively while maintaining accuracy and efficiency
- The following Tests must be completed:
- Excel 2016 – Entry Level
- Grammar Test
- Typing Test – 35 wpm
Working with Us
Teamwork and the individual contributions of our associates are recognized as the drivers of our success. At Trustmark, we are committed to preserving and advancing a diverse and inclusive workplace, where each associate, customer and shareholder is respected, valued and encouraged to share in our commitment. We make significant investments in our associates so that they may enhance their personal and professional skills, because we want each associate to grow, flourish and fulfill their career aspirations. Come onboard and join our team!
Equal Opportunities for All
Trustmark exemplifies the strength and possibilities that come with a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, genetic information, pregnancy, national origin, protected veteran, disability status, or any other characteristic protected under applicable law. Trustmark is committed to providing access, equal opportunity and reasonable accomodation for individuals with disabilities in employment.
If you need accomodation for any part of the application process because of a medical condition or disability, please send an email to careers@trustmark.com or call 866.213.1418.
Our Hiring Process
Upon accepting a position with Trustmark, the following pre-employment screenings must be completed:
- Verification of employment, education and other data provided by you on your employment application
- Verification of eligibility to work in the US
- Criminal background check
- Credit check (required for certain positions)
- Fingerprinting (required for certain positions)
- Drug screen
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