The purpose of this job is to manage Card Operations to ensure proper balancing and posting procedures are followed for balancing all General Ledger and Deposit Accounts associated with Debit and Credit transactions, oversees ATM Fraud and Credit Card payment processing.ย
- Provide general inquiry assistance for Trustmark Card products for internal and external clients such as balance information, transaction detail, payment information, due date, card issuance information and research requests
- Handle monetary card maintenance including Speedpay payments, research and correction of payment errors, and finance charge and fee referrals
- Handle non-monetary maintenance such as address changes, closing accounts, name changes, blocking and reorder of card(s), processing returned cards, adding signers, and reporting of fraudulent transactions to national networks
- Provide departmental support which will include one or more of the following: processing vector, uploading statements, handling suspect and/or NSF reports, generating cards from HOTC report and TSYS reporting, maintain and settle PIX system, handling MasterCom, process chargebacks and ticket retrievals, or ATM transaction settlements including handling ATM disputes and ATM fraud
- May be called on an as needed basis to provide support to the Card Services Security Department by working MasterCard and Visa Alert notifications of compromised cards including customer notifications, account maintenance, and establishing new cards in both Card base and TSYS
- Provide Departmental Support for image station to insure customer files are maintained accurately
- Perform additional duties as assigned.
- High school education
- One year customer service experience
- Good oral and written communication skills
- Able to be flexible and multitask
- Basic computer skills
- Able to work in a team environment
- Sound decision making
- Customer Service Simulation (testing required)
- Previous experience with credit card or debit card products preferred
- General knowledge of TSYS System preferred
- General knowledge of Cardbase System preferred
- General knowledge of Fair Credit Billing Act and Regulation E preferred
Working with Us
Teamwork and the individual contributions of our associates are recognized as the drivers of our success.ย At Trustmark, we are committed to preserving and advancing a diverse and inclusive workplace, where each associate, customer and shareholder is respected, valued and encouraged to share in our commitment.ย We make significant investments in our associates so that they may enhance their personal and professional skills, because we want each associate to grow, flourish and fulfill their career aspirations.ย Come onboard and join our team!
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Equal Opportunities for All
Trustmark exemplifies the strength and possibilities that come with a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, genetic information, pregnancy, national origin, protected veteran, disability status, or any other characteristic protected under applicable law. Trustmark is committed to providing access, equal opportunity and reasonable accomodation for individuals with disabilities in employment.
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If you need accomodation for any part of the application process because of a medical condition or disability, please send an email to careers@trustmark.com or call 866.213.1418.
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Our Hiring Process
Upon accepting a position with Trustmark, the following pre-employment screenings must be completed:
- Verification of employment, education and other data provided by you on your employment application
- Verification of eligibility to work in the US
- Criminal background check
- Credit check (required for certain positions)
- Fingerprinting (required for certain positions)
- Drug screen
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ยฉ 2023 Trustmark National Bank
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Member FDIC
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Equal Housing Lender