Skip to main content
Returns Processing Specialist
Jackson, MS
Type: Regular Full-Time
Job ID: 2023-16581
Category: Operations

The purpose of this job is to correct all exception items which do not post to the appropriate account, review and decision posted exception items, process all large dollar notifications and charge return items back to the depository account which has been dishonored by the paying bank.



  • Charge dishonored items back to depository accounts, branches, or FRB (Federal Reserve Bank).
  • Re-qualify non-posted items to correct accounts (encoding/misread errors, closed accounts, etc.).
  • Verify signatures on large dollar items and accounts requiring multiple signatures as well as fraud suspect items.
  • Review closed and dormant accounts by comparing signatures on items to signature specimen on file.
  • Notify officers, branches, or departments about large dollar incoming return items.
  • Verify stop payment, caution items for pay/return decisions.
  • Process unidentified deposit items and unposted deposits on closed accts.
  • Burst and mail advices and IRDโ€™s (image replacement documents) to customers.
  • Perform additional duties as assigned.


  • High school education
  • Basic accounting knowledge (debits, credits, and balancing)
  • Knowledge of mathematical principles
  • Must pass data entry ten key test
  • Detail Oriented
  • Computer skills
  • Effective communications skills (verbal and written)
  • Scanner/Fax machine operability
  • Organizational skills
  • Active listening skills
  • Ability to learn and follow instructions according to bank policies and procedures


  • One (1) year of relevant work experience preferred
Working with Us

Teamwork and the individual contributions of our associates are recognized as the drivers of our success.ย  At Trustmark, we are committed to preserving and advancing a diverse and inclusive workplace, where each associate, customer and shareholder is respected, valued and encouraged to share in our commitment.ย  We make significant investments in our associates so that they may enhance their personal and professional skills, because we want each associate to grow, flourish and fulfill their career aspirations.ย  Come onboard and join our team!


Equal Opportunities for All

Trustmark exemplifies the strength and possibilities that come with a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, genetic information, pregnancy, national origin, protected veteran, disability status, or any other characteristic protected under applicable law. Trustmark is committed to providing access, equal opportunity and reasonable accomodation for individuals with disabilities in employment.


If you need accomodation for any part of the application process because of a medical condition or disability, please send an email to or call 866.213.1418.


Our Hiring Process

Upon accepting a position with Trustmark, the following pre-employment screenings must be completed:

  • Verification of employment, education and other data provided by you on your employment application
  • Verification of eligibility to work in the US
  • Criminal background check
  • Credit check (required for certain positions)
  • Fingerprinting (required for certain positions)
  • Drug screen

  • ย