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Specialized Loan Operations Manager
Flexible Locations:
MS, AL, Houston, TX; Memphis, TN; Panhandle FL; Atlanta, GA, Unknown
or work from 1 other location
MS, AL, Houston, TX; Memphis, TN; Panhandle FL; Atlanta, GA, Unknown
Type: Regular Full-Time
Job ID: 2023-16942

This position will be responsible for the specialized loan operations team focused on the Bankโ€™s most complex and high-profile commercial real estate (CRE) and Commercial and Industrial (C&I) loans, including bank led and purchased participations, syndications, and shared national credits (SNCs). This position will oversee all booking, servicing and maintenance functions performed by the specialized loan operations team while also serving as the primary contact for relationship managers/senior management on all specialized loan operations related customer service issues. This role is pivotal for ensuring the integrity, efficiency, and compliance of our specialized lending operations.

  • Leadership & Supervision: Lead, supervise, and direct all daily servicing activities for complex C&I and CRE loans (including participations, syndications and SNCs while overseeing the specialized loan operations team responsible for loan booking, post-booking servicing, and account maintenance.
  • Customer Relations: Interface with relationship managers and Senior management to resolve loan operations related customer service issues that are often complex and time sensitive.
  • Operational Efficiency: Analyze procedures and make recommendations to the Director of Loan Operations and CDP for automating and streamlining workflows. Ensure the portfolio is serviced properly through evaluation of current staffing levels, software, and equipment needs.
  • Compliance & Risk Management: Work closely with the Director of Loan Operations and other loan operations managers in developing and implement departmental operating procedures consistent with regulatory requirements, bank policies, and strategic objectives.
  • Audit & Reporting: Serve as the point person for both external and internal auditors, accountants, and compliance associates on all specialized loan operations items such as generating reports, testing controls, and completing other ad hoc types of requests from these areas. Assist in coordinating loan operations data for participation, syndication and SNC reporting and ensure compliance adherence to bank policies and regulations.
  • Team Development: Approve performance reviews, compensation requests, and hires. Develop subordinate managers through mentoring, job enrichment, and cross-training.
  • System Implementations: Work on testing and implementing new system implementations and conversions.
  • High school diploma or GED
  • Minimum of 7 years of banking experience in a loan operations or commercial lending role with a preference for experience managing the booking and servicing process for complex commercial loans (including participations, syndications and SNCs)
  • Strong knowledge of commercial lending business, credit and lending terminology, bank regulatory requirements, and credit risk management
  • Extensive experience utilizing core banking software capable of performing booking and servicing functions for sold or purchased participations, syndications, and SNCs. Specific experience with Fidelity Information Servicesโ€™ Advanced Lending Solution (ALS) platform specifically FIS's ALS loan system is preferred
  • Strong interpersonal, supervisory, and managerial skills
  • Ability to handle multiple complex projects simultaneously
  • Exceptional analytical and problem-solving skills, with the ability to understand complex loan structures and documentation
  • Strong leadership and communication skills, with a focus on team development and stakeholder management
  • High level of attention to detail and the ability to work under tight deadlines
  • Two or more years college education in a business, finance, or accounting field preferred
Working with Us

Teamwork and the individual contributions of our associates are recognized as the drivers of our success.ย  At Trustmark, we are committed to preserving and advancing a diverse and inclusive workplace, where each associate, customer and shareholder is respected, valued and encouraged to share in our commitment.ย  We make significant investments in our associates so that they may enhance their personal and professional skills, because we want each associate to grow, flourish and fulfill their career aspirations.ย  Come onboard and join our team!


Equal Opportunities for All

Trustmark exemplifies the strength and possibilities that come with a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, genetic information, pregnancy, national origin, protected veteran, disability status, or any other characteristic protected under applicable law. Trustmark is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment.


If you need assistance with any part of the application process, please send an email to or call 866.213.1418.


Our Hiring Process

Upon accepting a position with Trustmark, the following pre-employment screenings must be completed:

  • Verification of employment, education and other data provided by you on your employment application
  • Verification of eligibility to work in the US
  • Criminal background check
  • Credit check (required for certain positions)
  • Fingerprinting (required for certain positions)
  • Drug screen

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