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Collection Specialist II - Mortgage
Pearl, MS
Type: Regular Full-Time
Job ID: 2024-17520
Category: Collections

The purpose of this job is to maintain an effective collections effort on an assigned group of mortgage loans resulting in fewer delinquent loans, minimizing losses following investor guidelines and departmental procedures.ย  This position may be a front end or back end mortgage loan collector depending on business needs.

  • Activities and duties may vary depending upon functional area assigned, mainly responsible for simple to moderately complexย  mortgage loans. This position requires moderate supervision
  • Conducting inbound or outbound collection calls utilizing a predictive dialer, preview or other technology, and accurately documenting collection on system of record
  • Negotiating payment terms for delinquent accounts and accurately notating the loans following departmental procedures
  • Assisting with difficult collection problems such as: payment disputes, alternative payment arrangements, loss mitigation options,
  • Recognizing problem accounts/loans, alerting management and providing input on a suitable course of action
  • Skip tracing and other specialty queues as assigned
  • Upper level knowledge and understanding of collection industry standards of practice including a working knowledge of privacy and fair debt collection regulations, bankruptcy, foreclosure and other consumer credit laws affecting collection of debt
  • General knowledge of the lending process from point of application to note documentation
  • General knowledge of credit bureau information and other sources of consumer reporting
  • Good communication and interpersonal skills
  • Strong organizational and analytical skills
  • Good judgment
  • Strong negotiating and decision-making skills
  • Strong PC skills
  • Team player and supporter
  • High School and/or some college education with 3 or more years of related external collection experience, (2 years internal) working similar consumer mortgage or commercial products.ย  Job related experience will be considered.
Working with Us

Teamwork and the individual contributions of our associates are recognized as the drivers of our success.ย  At Trustmark, we are committed to preserving and advancing a diverse and inclusive workplace, where each associate, customer and shareholder is respected, valued and encouraged to share in our commitment.ย  We make significant investments in our associates so that they may enhance their personal and professional skills, because we want each associate to grow, flourish and fulfill their career aspirations.ย  Come onboard and join our team!


Equal Opportunities for All

Trustmark exemplifies the strength and possibilities that come with a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, genetic information, pregnancy, national origin, protected veteran, disability status, or any other characteristic protected under applicable law. Trustmark is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment.


If you need assistance with any part of the application process, please send an email to or call 866.213.1418.


Our Hiring Process

Upon accepting a position with Trustmark, the following pre-employment screenings must be completed:

  • Verification of employment, education and other data provided by you on your employment application
  • Verification of eligibility to work in the US
  • Criminal background check
  • Credit check (required for certain positions)
  • Fingerprinting (required for certain positions)
  • Drug screen

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