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The responsibility of this position includes overseeing the systems and processes that handle enterprise customer information across Trustmark’s operating systems. The role is expected to ensure efficient, consistent and secure management of master customer data, which can directly impact customer satisfaction and business operations.
- Oversee the administration, maintenance, and support of the enterprise customer information systems and ensure the system and its integrations are up-to-date, secure, and running efficiently.
- Ensure data quality, integrity, security and compliance by enforcing accepted standards of data governance.
- Identify areas for process improvement within the system and implement solutions to enhance efficiency and effectiveness and collaborate with other departments to align CIS processes with business goals.
- Provide support to system users, addressing and resolving any issues, and develop and conduct training programs for staff to ensure effective use of the system.
- Liaise with software vendors to manage system updates, support, and enhancements, and communicate with stakeholders to understand their needs and ensure the system meets these requirements.
- Support enterprise staff in the development of data configuration, organization, insightful reporting of customer information and system performance.
- Manage and lead projects related to system upgrades, implementations, or integrations with other systems to ensure projects are completed on time and within budget.
- Bachelor's degree in Information Technology, Computer Science, or a related field, OR advanced degrees or certifications in IT management, data management, or related discipline.
- Minimum two (2) years of experience in managing customer information systems or similar enterprise applications, data management, or IT operations,
- Knowledge of the use of customer information in business practices.
- Demonstrated knowledge of banking industry practices, regulations and operations.
- Advanced analytical and problem-solving skills.
- Excellent communication and interpersonal skills to work effectively with stakeholders and team members.
- Strong leadership and project management skills.
- Relevant certifications such as Certified Information Systems Manager (CISM), Certified Data Management Professional (CDMP), or ITIL certification preferred
Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.
Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.
Working with Us
Teamwork and the individual contributions of our associates are recognized as the drivers of our success. At Trustmark, we are committed to preserving and advancing a diverse and inclusive workplace, where each associate, customer and shareholder is respected, valued and encouraged to share in our commitment. We make significant investments in our associates so that they may enhance their personal and professional skills, because we want each associate to grow, flourish and fulfill their career aspirations. Come onboard and join our team!
Equal Opportunities for All
Trustmark exemplifies the strength and possibilities that come with a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, genetic information, pregnancy, national origin, protected veteran, disability status, or any other characteristic protected under applicable law. Trustmark is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment.
If you need assistance with any part of the application process, please send an email to careers@trustmark.com or call 866.213.1418.
Our Hiring Process
Upon accepting a position with Trustmark, the following pre-employment screenings must be completed:
- Verification of employment, education and other data provided by you on your employment application
- Verification of eligibility to work in the US
- Criminal background check
- Credit check (required for certain positions)
- Fingerprinting (required for certain positions)
- Drug screen
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