• Minimum of bachelor’s degree and one (1) year corporate training experience or comparable experience in public speaking, meeting facilitation, teaching, mentoring/coaching in a branch setting, etc. and two (2) years retail branch experience (teller and platform skills)

OR

Must have two (2) years corporate training experience or comparable experience in public speaking, meeting facilitation, teaching, mentoring/coaching in a branch setting, etc. and three (3) years retail branch experience (teller and platform skills)

• Familiar with adult learning theory and instructional design
• Proven ability to adapt training curriculum based on associates’ needs
• Knowledge of virtual classroom training methods
• Ability to facilitate training using multiple delivery methods (in-person and virtual) using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, or lectures
• Excellent organizational skills
• Excellent verbal and written communication skills
• Ability to innovate and be a positive agent for change
• Ability to work well independently and within a team setting
• Adaptable enough to thrive in in a fast-paced and continually changing environment
• Possess creativity and the ability to think outside the box
• Retail branch experience (teller and platform skills) with knowledge of branch sales practices, policies, procedures, and systems
• Proficient PC skills (specifically Microsoft Word and PowerPoint)
• Proficient in communication and collaboration applications (such as Teams, and webinar applications)
• Must be able to travel to offices/branches within area of responsibility
• Lending and or underwriting experience (small business and consumer) preferred
• Branch leadership experience preferred 
• Training certifications preferred
• Experience specifically with Microsoft Teams or other web-based training platforms preferred

Level II additional qualifications:

• Minimum of bachelor’s degree and two (2) years corporate training and development experience in the banking and finance field or four (4) years retail branch experience (teller and platform skills)OR       Minimum of four (4) years corporate training and development experience in the banking and finance field or 5 (five) years retail branch experience (teller and platform skills)
• Knowledge and proven application of adult learning theory and instructional design theory
• Classroom management skills including organization, time management, recognizing learner accomplishments, and correcting inappropriate behavior
• Experience with online class development software such as Storyline, Rise, Replay, Captivate, PowToon, etc. preferred

Physical Requirements/Working Conditions:  Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.