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Retirement Plan Client Executive I/II/III
Location:
Telework-Remote, Unknown
Type: Regular Full-Time
Job ID: 2025-18269
Category: Wealth Management
Overview

The Retirement Plan Client Executive serves as the primary point of contact for Plan Sponsors, Third Party Administrators, Recordkeepers, and Participants on assigned 401(k) and other retirement plan client accounts. This role focuses on managing critical retirement plan operations, including account setup, transaction oversight, compliance monitoring, and annual review performance for assigned accounts. Success in this position requires exceptional client relationship management skills, a strong ability to collaborate with internal teams, and a keen eye for maintaining detailed and accurate records.

 

This position may be filled as a Level I, II or III.  Additional responsibilities and qualifications apply.

This position is based within Trustmark's geographic footprint. 

Responsibilities:
  • Manage and maintain accurate and complete transactions, records, documents, and information regarding plan sponsors, accounts, participants, and related third parties within the confines of stated policy and procedures.
  • Build and maintain strong working relationships with recordkeepers, TPAs, custodians, and client decision makers to help maintain seamless plan operations.
  • Collaborate with the Portfolio Manager to conduct annual client meetings to educate and inform plan sponsors on investment performance, market trends, and fiduciary responsibilities.
  • Facilitate in-person or virtual participant education and enrollment sessions. ;
  • Conduct thorough and timely reviews of assigned accounts, ensuring all records are up-to-date, accurate and compliant with procedures and regulations.
  • Guide new clients through the onboarding process, ensuring seamless set up and account activation.
  • Facilitate account transitions, terminations, and closures, ensuring proper documentation and compliance with regulatory guidelines and internal procedures.
  • Stay up to date on changing laws and regulations, including ERISA.
  • Maintain a strong understanding of governing instruments, account polices, and industry standards,
  • Contribute to special projects, organizational initiatives, or operational events that enhance efficiency and service excellence.
  • Perform additional duties as assigned.

Level III Additional Responsibilities:

  • Review monitoring reports and follow up with RP Client Executives I/II, the Retirement Plan Advisor and on items pending
  • Track recordkeeping platform issues and updates and report to the status to the Administrative Committee
  • Serve as Lead on special projects
  • Work with the Institutional Account Manager to review procedures and recommend updates as needed
Qualifications
  • At least one of the following:
    • Associate’s Degree or equivalent work experience and 5 years of customer service experience, with at least 3 of the years in the administration of the types of accounts and clients related
    • Bachelor’s Degree in a business-related field or equivalent work experience and 3 years of experience in the administration of the type of accounts and clients related to the organizational unit
    • Graduate Degree in a field related to the function of the organizational unit and 2 years of experience in the administration of the type of accounts and clients related to the organizational unit or in a field related to the graduate degree
  • Must be able to demonstrate an advanced level of Microsoft Office knowledge.
  • Excellent time management skills with a detail-oriented diligence given toward tasks.
  • Excellent verbal and written communication skills
  • Ability to interpret and define the applicable policies, procedures, federal and state laws, statutes, and regulations for effective and accurate account administration.
  • Ability to communicate intelligently with internal and external stakeholders, clients and third parties.
  • Must complete and comprehend SEI PLATO training assigned for the role.
  • Must be willing to commit to external training as required.
  • Graduate Degree in related field preferred.

Level II Additional Qualifications:

  • At least one of the following:
    • Graduate of Trust School And 3 years of experience in the administration of the type of accounts and clients related to the organizational unit; or
    • Bachelor’s Degree in a business-related field or equivalent work experience And 7 years of experience in the administration of the type of accounts and clients related to the organizational unit; oro Graduate Degree in a field related to the function of the organizational unit And 5 years of experience in the administration of the type of accounts and clients related to the organizational unit or in a field related to the graduate degree; or
    • Five years or more experience in the practice of law, third party administration, or professional accounting.
  •  The associate must be able to demonstrate at least an intermediate level of knowledge of the types, complexity, respective governance, transactions and industry practices of the clients and accounts administered by the organizational unit.
  • CRSP or other Certification within the field of the organizational unit preferred.
  • Juris Doctor preferred
  • CPA preferred

Level III Additional Qualifications:

  • At least one of the following:
    • Graduate of Trust School plus 6 years of experience in the administration of the type of accounts and clients related to the organizational unit; or
    • Bachelor’s Degree in a business-related field or equivalent work experience And 10 years of experience in the administration of the type of accounts and clients related to the organizational unit; or
    • Graduate Degree in a field related to the function of the organizational unit And 7 years of experience in the administration of the type of accounts and clients related to the organizational unit or in a field related to the graduate degree; or
    • Ten years or more experience in the practice of law, third party administration, or professional accounting.
  • The associate must be able to demonstrate at least an advanced level of knowledge of the types, complexity, respective governance, transactions and industry practices of the clients and accounts administered by the organizational unit.
  • CRSP or other Certification within the field of the organizational unit preferred.
  • Juris Doctor preferred
  • CPA preferred

 

 

Physical Requirements/Working Conditions:  Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens. 

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

 

Working with Us

Teamwork and the individual contributions of our associates are recognized as the drivers of our success.  At Trustmark, we are committed to preserving and advancing a diverse and inclusive workplace, where each associate, customer and shareholder is respected, valued and encouraged to share in our commitment.  We make significant investments in our associates so that they may enhance their personal and professional skills, because we want each associate to grow, flourish and fulfill their career aspirations.  Come onboard and join our team!

 


Equal Opportunities for All

Trustmark exemplifies the strength and possibilities that come with a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, genetic information, pregnancy, national origin, protected veteran, disability status, or any other characteristic protected under applicable law. Trustmark is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment.

 

If you need assistance with any part of the application process, please send an email to careers@trustmark.com or call 866.213.1418.

 


Our Hiring Process

Upon accepting a position with Trustmark, the following pre-employment screenings must be completed:

  • Verification of employment, education and other data provided by you on your employment application
  • Verification of eligibility to work in the US
  • Criminal background check
  • Credit check (required for certain positions)
  • Fingerprinting (required for certain positions)
  • Drug screen

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