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The Mortgage Representative is responsible for professionally responding to mortgage customers through quick, efficient, and timely customer service. Focuses on driving high quality service experience by effectively listening, understanding, and satisfying customers’ needs.
- Answer inbound calls from residential mortgage customers and placing outbound calls as needed
- Researching and resolving routine to moderately complex problems and inquiries
- Processing routine to complex customer transactions and account maintenance
- Offering or recommending products based on customer needs
- May generate reports and complete project work as needed
- Meet monthly performance standards based on defined benchmarks for quality assurance, productivity, schedule adherence and customer satisfaction
- Provide chat and portal support for online customers
- Perform additional duties as assigned.
- Must have a high school diploma or equivalent
- At least 2 years of customer service or contact center experience
- Excellent written and verbal communication skills
- Ability to identity difficult situations and escalate appropriately
- Possess positive attitude and enjoys helping others
- Strong attention to detail and problem-solving ability
- Proficient PC skills including Microsoft Office suite
- Ability to remain calm in highly stressful situations
- Four-year college degree strongly preferred
- Knowledge of mortgage industry preferred
Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.
Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.
Working with Us
Teamwork and the individual contributions of our associates are recognized as the drivers of our success. At Trustmark, we are committed to preserving and advancing a diverse and inclusive workplace, where each associate, customer and shareholder is respected, valued and encouraged to share in our commitment. We make significant investments in our associates so that they may enhance their personal and professional skills, because we want each associate to grow, flourish and fulfill their career aspirations. Come onboard and join our team!
Equal Opportunities for All
Trustmark exemplifies the strength and possibilities that come with a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, genetic information, pregnancy, national origin, protected veteran, disability status, or any other characteristic protected under applicable law. Trustmark is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment.
If you need assistance with any part of the application process, please send an email to careers@trustmark.com or call 866.213.1418.
Our Hiring Process
Upon accepting a position with Trustmark, the following pre-employment screenings must be completed:
- Verification of employment, education and other data provided by you on your employment application
- Verification of eligibility to work in the US
- Criminal background check
- Credit check (required for certain positions)
- Fingerprinting (required for certain positions)
- Drug screen
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Equal Housing Lender