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The position is responsible for maintaining accurate bureau reporting with in Mortgage banking, communication with mortgage loan borrowers and reporting agencies responding to customer inquiries maintaining required records of complaints and resolutions.
- Timely response reviewing, researching, correcting, reporting and monitoring of consumer credit disputes
- Communication or responding with customers written or verbal in a professional manor maintaining integrity and reputation
- Recommend implements and maintains the Mortgage loan FCRA/FACT Act Compliance program and revises as necessary. Maintains regulatory notices to borrowers with in the loss mitigation default area
- Develops procedures for the monitoring of consumer credit dispute activity and assists with identifying technology solution enhancements as needed for compliance with the FCRA/FACT Act regulations
- Perform additional duties as assigned.
- College degree
- Minimum of 3 years of mortgage banking experience
- Legal or regulatory environment knowledge
- Credit Bureaus/Interpretation responding to consumer inquiries through E-Oscar, phone or written request
- Basic Accounting knowledge
- Mortgage Servicing or Consumer Lending operation
- Computer skills (word processing, spreadsheets)
- Strong oral and written communication skills
- Interpersonal skills
- Detail oriented, accurate, and organized
- Self-motivated
- Multi-task oriented
- Degree in a business-related field preferred
- Experience in Credit or Mortgage Operations Department preferred
Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.
Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.
Working with Us
Teamwork and the individual contributions of our associates are recognized as the drivers of our success. At Trustmark, we are committed to preserving and advancing a diverse and inclusive workplace, where each associate, customer and shareholder is respected, valued and encouraged to share in our commitment. We make significant investments in our associates so that they may enhance their personal and professional skills, because we want each associate to grow, flourish and fulfill their career aspirations. Come onboard and join our team!
Equal Opportunities for All
Trustmark exemplifies the strength and possibilities that come with a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, genetic information, pregnancy, national origin, protected veteran, disability status, or any other characteristic protected under applicable law. Trustmark is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment.
If you need assistance with any part of the application process, please send an email to careers@trustmark.com or call 866.213.1418.
Our Hiring Process
Upon accepting a position with Trustmark, the following pre-employment screenings must be completed:
- Verification of employment, education and other data provided by you on your employment application
- Verification of eligibility to work in the US
- Criminal background check
- Credit check (required for certain positions)
- Fingerprinting (required for certain positions)
- Drug screen
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Equal Housing Lender