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The purpose of this job is to assist the Security Supervisor by reviewing debit and credit card transactions for suspicious activity. Process compromise card alerts.
- Review and decision transactions in TSYS fraud system (credit cards) and FIS/Falcon (debit cards) for suspicious activity. Verify activity with customer as necessary
- Process Mastercard/ /VISA Alerts for potentially compromised cards
- Assist internal and external clients with card issues
- Assist Card Services Customer Service with incoming calls
- Perform additional duties as assigned.
- Two years college or technical school and/or 3+ years’ experience relating to the card industry
- Detail oriented
- Basic Computer skills Excel and Word
- Basic knowledge of debit and credit card operations
- Basic knowledge of Reg E and Reg Z relating to cards
- Basic knowledge of a card fraud system
- Advanced customer service skills
- Advanced decision-making and problem-solving skills
- Advanced ability to effectively communicate
- Advanced knowledge of TSYS preferred
- Advanced knowledge of FIS preferred
- Advanced knowledge of Falcon preferred
Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.
Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.
Working with Us
Teamwork and the individual contributions of our associates are recognized as the drivers of our success. At Trustmark, we are committed to preserving and advancing a diverse and inclusive workplace, where each associate, customer and shareholder is respected, valued and encouraged to share in our commitment. We make significant investments in our associates so that they may enhance their personal and professional skills, because we want each associate to grow, flourish and fulfill their career aspirations. Come onboard and join our team!
Equal Opportunities for All
Trustmark exemplifies the strength and possibilities that come with a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, genetic information, pregnancy, national origin, protected veteran, disability status, or any other characteristic protected under applicable law. Trustmark is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment.
If you need assistance with any part of the application process, please send an email to careers@trustmark.com or call 866.213.1418.
Our Hiring Process
Upon accepting a position with Trustmark, the following pre-employment screenings must be completed:
- Verification of employment, education and other data provided by you on your employment application
- Verification of eligibility to work in the US
- Criminal background check
- Credit check (required for certain positions)
- Fingerprinting (required for certain positions)
- Drug screen
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