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The purpose of this job is to monitor online transactions and online account activity as well as the fraud systems of the bank to detect, prevent, and minimize fraud losses.
- Monitor online transactions and online account activity to detect suspicious or unauthorized behavior.
- Investigate and document online fraud attempts, trends, and financial loss events.
- Identify and analyze online fraudulent activity or suspect activity.
- Take appropriate action to minimize exposure in a timely fashion.
- Report fraudulent online activity to management.
- Enter suspect account information into the case management system.
- Communicate effectively with internal teams and external clients, ensuring timely resolution of cases.
- Recommend online fraud prevention improvements based on trend analysis and incident reports.
- This position will be the Corporate Security subject matter expert on cyber crime and Trustmark online banking platforms.
- Perform other duties as required.
- Four Year Degree in Computer Science, Cyber Security, Information Technology, or a related field AND four years in Computer Science, Cyber Security, Information Technology, or related field.
-OR-
Eight years’ experience in Computer Science, Cyber Security, Information Technology, or related field
- Advanced analytical skills
- Ability to effectively communicate with Senior Management
- Ability to investigate complex fraud cases
- Ability to analyze and separate complex fraudulent activities and trends
- Contribute to development, and implementation of fraud processes, tools, and policies within the department.
- Strong customer service skills and a demonstrated ability to take initiative, conduct thorough research, and be professionally persistent
- Ability to manage multiple systems, prioritized tasks, and meet deadlines
- Exceptional written and verbal communication skills
- Experience working in a financial institution or fintech environment preferred
- Three years’ experience in fraud detection, investigation, or related roles preferred
Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.
Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.
Working with Us
Teamwork and the individual contributions of our associates are recognized as the drivers of our success. At Trustmark, we are committed to preserving and advancing a diverse and inclusive workplace, where each associate, customer and shareholder is respected, valued and encouraged to share in our commitment. We make significant investments in our associates so that they may enhance their personal and professional skills, because we want each associate to grow, flourish and fulfill their career aspirations. Come onboard and join our team!
Equal Opportunities for All
Trustmark exemplifies the strength and possibilities that come with a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, genetic information, pregnancy, national origin, protected veteran, disability status, or any other characteristic protected under applicable law. Trustmark is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment.
If you need assistance with any part of the application process, please send an email to careers@trustmark.com or call 866.213.1418.
Our Hiring Process
Upon accepting a position with Trustmark, the following pre-employment screenings must be completed:
- Verification of employment, education and other data provided by you on your employment application
- Verification of eligibility to work in the US
- Criminal background check
- Credit check (required for certain positions)
- Fingerprinting (required for certain positions)
- Drug screen
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