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The purpose of this job is to maintain an effective collections effort on an assigned group of accounts/loans resulting in fewer delinquent loans and minimizing losses. This position may be a front end or back end collector depending on business needs.
- Activities and duties may vary depending upon functional area assigned, mainly responsible for simple to moderately complex consumer or commercial accounts/loans. This position requires moderate supervision
- Conducting inbound or outbound collection calls utilizing a predictive dialer, preview, or other technology
- Negotiating payment terms for delinquent accounts/loans and accurately notating the account following departmental procedures
- Assisting with difficult collection problems including payment disputes, alternative payment arrangements, CCC, out of policy extensions, Insurance claims, foreclosure, or repossession request, etc.
- Identifying problem accounts/loans, alerting management, and implementing an approved course of action
- Contact all liable debtors, evaluate willingness to pay and successfully negotiate repayment
- Work higher risk or complex loans/accounts with serious delinquent problems
- Meeting with supervisor to recommend and implement a suitable course of action including demand letters, repossession, or foreclosure
- Resolving customer service-related issues
- Tracking loans/accounts status coded for deceased, insurance claims, or other specialty occurrences.
- Assist collection supervisor with departmental reporting and other special projects
- Assist with the training/mentoring of other collectors on procedures, practices, and collection techniques
- Ensure compliance notice process for delinquent accounts
- Perform additional duties as assigned.
- Six (6) or more years of related external collection experience four (4) years’ internal, working similar consumer or commercial products.
- Experience in mortgage collections
- Competent level of knowledge and understanding of collection industry standards of practice including a working knowledge of privacy and fair debt collection regulations, bankruptcy, repossession, including replevins, foreclosure and other consumer credit laws affecting collection of debt
- Upper-level knowledge of the lending process from point of application to note documentation
- General knowledge of credit bureau information and other sources of consumer reporting
- Knowledge of Fannie Mae and Freddie Mac loan servicing
- Good communication and interpersonal skills
- Strong organizational and analytical skills
- Good judgment
- Competent negotiating and decision-making skills
- Strong PC skills
- Team leadership ability
- Two (2) or more years of college education preferred
Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.
Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.
Working with Us
Teamwork and the individual contributions of our associates are recognized as the drivers of our success. At Trustmark, we are committed to preserving and advancing a diverse and inclusive workplace, where each associate, customer and shareholder is respected, valued and encouraged to share in our commitment. We make significant investments in our associates so that they may enhance their personal and professional skills, because we want each associate to grow, flourish and fulfill their career aspirations. Come onboard and join our team!
Equal Opportunities for All
Trustmark exemplifies the strength and possibilities that come with a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, genetic information, pregnancy, national origin, protected veteran, disability status, or any other characteristic protected under applicable law. Trustmark is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment.
If you need assistance with any part of the application process, please send an email to careers@trustmark.com or call 866.213.1418.
Our Hiring Process
Upon accepting a position with Trustmark, the following pre-employment screenings must be completed:
- Verification of employment, education and other data provided by you on your employment application
- Verification of eligibility to work in the US
- Criminal background check
- Credit check (required for certain positions)
- Fingerprinting (required for certain positions)
- Drug screen
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