We use cookies on this site to improve the user experience and analyze website traffic. To learn more about how we use cookies, please see our Manage Cookies page. You can adjust your cookie settings to allow only specific types of cookies. By continuing to use our site, you are agreeing to our Privacy Policy and cookies usage.
The purpose of this position is processing residential mortgage loan applications to ensure a smooth mortgage process, and to ensure the accurate and timely processing of the most complicated of residential mortgage loan applications in order that they conform to all regulatory or secondary market requirements. This position may serve as an assistant to an experienced processor, until a level of proficiency is achieved before transitioning to individual assignments for processing and provide initial underwriting decisions within limited parameters and refer to higher authority when required. This position is also responsible for using their expertise to provide guidance and training for other processors.
- Data entry of loan applications to bank’s processing system and submission to automated underwriting system.
- Communicate with all parties on status of file.
- Work with originator and borrower to clear underwriting conditions.
- Interpret automated underwriting decisions working with system to obtain best possible outcome for borrower.
- Solve file issues and problems within bank guidelines.
- Assist experienced processors with routine duties, such as ordering flood certs, ordering appraisals, paying invoices, etc.
- Update information from bank statements, paystubs, and appraisal to bank’s origination system.
- Order and collect documentation necessary to address automated underwriting findings.
- Ensure compliance with bank and government regulations
- Study the automated findings and UW conditions on files to learn the requirements for loan approvals.
- Obtain the knowledge needed to independently submit quality files to underwriting.
- Order and collect documentation necessary to address automated underwriting findings.
- Proactively anticipate problems and work to solve them.
- Train and mentor the Level I and II processors.
- Perform additional duties as assigned.
Mortgage Loan Processor I
- High School diploma
- Related education or processing/ real estate experience within a business, such as a bank, credit union, legal firm, insurance company, title company etc
- Knowledge of common computer operations
- Excellent organizational skills and attention to detail
- Good communication and listening skills
- Ability to be teachable and respond positively to coaching and training
- Ability to accurately input data with very little margin for error
- Ability to learn new processes quickly, retain information, and validate received information as applicable
- Ability to read, understand, apply knowledge, and ask for help
Mortgage Loan Processor II
- Two (2) to three (3) years of related experience
- Knowledge of mortgage investor guidelines
- Knowledge of appraisal process
- Thorough knowledge of automated underwriting
- Knowledge of compliance guidelines
- Excellent organizational, communication, and computer skills
- Time management and prioritization skills necessary to manage workload
- Ability to solve complex loan problems
- Ability to manage difficult situations between interested parties in the mortgage transaction
- Ability to understand, apply knowledge, and resolve issues that arise between automated underwriting rules and manual underwriting rules
Mortgage Loan Processor III
- Three (3) or more years of related experience with definitive evidence of ability to function at elevated capacity
- Knowledge and mastery of mortgage investor guidelines and appraisal review process
- Mastery of automated underwriting process
- Thorough knowledge of compliance guidelines
- Ability to train others effectively
Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.
Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.
Working with Us
Teamwork and the individual contributions of our associates are recognized as the drivers of our success. At Trustmark, we are committed to preserving and advancing a diverse and inclusive workplace, where each associate, customer and shareholder is respected, valued and encouraged to share in our commitment. We make significant investments in our associates so that they may enhance their personal and professional skills, because we want each associate to grow, flourish and fulfill their career aspirations. Come onboard and join our team!
Equal Opportunities for All
Trustmark exemplifies the strength and possibilities that come with a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, genetic information, pregnancy, national origin, protected veteran, disability status, or any other characteristic protected under applicable law. Trustmark is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment.
If you need assistance with any part of the application process, please send an email to careers@trustmark.com or call 866.213.1418.
Our Hiring Process
Upon accepting a position with Trustmark, the following pre-employment screenings must be completed:
- Verification of employment, education and other data provided by you on your employment application
- Verification of eligibility to work in the US
- Criminal background check
- Credit check (required for certain positions)
- Fingerprinting (required for certain positions)
- Drug screen