COVID-19 Response | Trustmark National Bank

COVID-19 Response

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Branch Updates

For your safety, as well as the safety of our associates, we have realigned our in-person branch activities by limiting lobby access, scheduling appointments and encouraging drive-thru service in most locations. For more information on your branch, visit our Branch Updates page.

Service Options

In addition to our branch locations, we also have other ways for you to accomplish your banking needs without having to walk into one of our locations.

Show options

myTrustmark^®, our 24/7 personal online and mobile banking service. If you are not a current myTrustmark user, you may enroll here or by downloading our mobile app.
myTrustmarkBusiness^®,our 24/7 business online and mobile banking service. Contact Corporate Treasury Services at 855.731.0243 to learn more.
Our vast network of 250+ ATMs, many of which allow envelope-free deposits of cash or checks at any time, with most deposits made before 9:00 p.m. on weeknights credited the same day. A listing of ATM locations can be found here.
myTeller^®, our Interactive Teller Machine, provides customers with two-way audio/video banking with a Trustmark associate. myTeller offers many added benefits, including extended banking hours of Monday – Friday, 7 a.m. – 7 p.m., functioning as a traditional ATM for convenient 24/7 banking and offering same day credit for most deposits made by 9:00 p.m. on weeknights. myTeller is available in select locations.
myTrustmarkMortgage^®, where you can make your mortgage payment online 24/7, view your account details and review your payment history. You may login or enroll here.

	*myTrustmark^®, our 24/7 personal online and mobile banking service. If you are not a current myTrustmark* user, you may enroll here or by downloading our mobile app.
	*myTrustmarkBusiness^®*, our 24/7 business online and mobile banking service. Contact Corporate Treasury Services at 855.731.0243 to learn more.
	Our vast network of 250+ ATMs, many of which allow envelope-free deposits of cash or checks at any time, with most deposits made before 9:00 p.m. on weeknights credited the same day. A listing of ATM locations can be found here.
	myTeller^®, our Interactive Teller Machine, provides customers with two-way audio/video banking with a Trustmark associate. myTeller offers many added benefits, including extended banking hours of Monday – Friday, 7 a.m. – 7 p.m., functioning as a traditional ATM for convenient 24/7 banking and offering same day credit for most deposits made by 9:00 p.m. on weeknights. myTeller is available in select locations.
	*myTrustmarkMortgage^®*, where you can make your mortgage payment online 24/7, view your account details and review your payment history. You may login or enroll here.

Small Business Administration (SBA) Guaranteed Loans

The Paycheck Protection Program (PPP) has been established as part of the Coronavirus Aid, Relief and Economic Security (CARES) Act. As an SBA Preferred Lender, Trustmark will provide loans under this program to certain qualified businesses. Learn more at Trustmark.com/caresact, contact your Relationship Manager or email us at PPPQUESTIONS@trustmark.com.

COVID-19 Assistance Hotline

Associates are available Monday – Friday, 7:00 a.m. – 7 :00 p.m., and on Saturdays, 9:00 a.m. – 2:00 p.m. Our automated phone system is available 24/7.

Please note that we are experiencing an increased call volume at this time and wait times may be longer than usual.

Consumer Loans

Contact your Relationship Manager or call 866.870.9598 to discuss any needs you may have with your loans:

Credit Card Accounts - modified payment options may be available
HELOCs and other Consumer Loans - special payment arrangements, including payment modifications and extensions, may be available
Mortgage Loans - payment relief options may be available. See FAQs about COVID-19 for Trustmark Mortgage Homeowners and our COVID-19 Forbearance Resource Guide. Click here for additional homeowner assistance information.

Business/Commercial Loans

Contact your Relationship Manager or call 866.870.9598 to discuss any needs you may have, including available payment options, such as payment deferrals.

Trustmark Financial Services

Contact your Trustmark Financial Services Financial Consultant or Sales Assistant directly to discuss any needs you may have, or call LPL Financial at 800.558.7567.

Other Ways to Communicate with Us

Email - askus@trustmark.com
Message - myTrustmark Secure Messaging

Communicate with us via any of our social media channels by private/direct message. For your privacy and security of your financial information, never include your account number in a social media post.

Facebook - (@TrustmarkBank)
Twitter - (@Trustmark_Bank)
Instagram - (@Trustmark)