COVID-19 Response

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Branch Updates

For your safety, as well as the safety of our associates, we have realigned our in-person branch activities by limiting lobby access, scheduling appointments and encouraging drive-thru service in most locations. For more information on your branch, visit our Branch Updates page.

Service Options

In addition to our branch locations, we also have other ways for you to accomplish your banking needs without having to walk into one of our locations.

Small Business Administration (SBA) Guaranteed Loans

The Paycheck Protection Program (PPP) has been established as part of the Coronavirus Aid, Relief and Economic Security (CARES) Act. As an SBA Preferred Lender, Trustmark will provide loans under this program to certain qualified businesses. Learn more at, contact your Relationship Manager or email us at

COVID-19 Assistance Hotline

Contact us at 866.870.9598 with any questions you may have regarding personal or business accounts.
Associates are available Monday – Friday, 7:00 a.m. – 7 :00 p.m., and on Saturdays, 9:00 a.m. – 2:00 p.m. Our automated phone system is available 24/7.
Please note that we are experiencing an increased call volume at this time and wait times may be longer than usual.

Consumer Loans

Contact your Relationship Manager or call 866.870.9598 to discuss any needs you may have with your loans:
  • Credit Card Accounts - modified payment options may be available
  • HELOCs and other Consumer Loans - special payment arrangements, including payment modifications and extensions, may be available
  • Mortgage Loans - payment relief options may be available. See FAQs about COVID-19 for Trustmark Mortgage Homeowners and our COVID-19 Forbearance Resource Guide. Click here for additional homeowner assistance information.

Business/Commercial Loans

Contact your Relationship Manager or call 866.870.9598 to discuss any needs you may have, including available payment options, such as payment deferrals.

Trustmark Financial Services

Contact your Trustmark Financial Services Financial Consultant or Sales Assistant directly to discuss any needs you may have, or call LPL Financial at 800.558.7567.

Other Ways to Communicate with Us

Email -
Message - myTrustmark Secure Messaging
Communicate with us via any of our social media channels by private/direct message. For your privacy and security of your financial information, never include your account number in a social media post.
Facebook - (@TrustmarkBank)
Twitter - (@Trustmark_Bank)
Instagram - (@Trustmark)