Trustmark Homeowner Assistance - Resources for Homeowners with Payment Challenges

We at Trustmark realize that you may be having trouble making your mortgage payments. After all, many people across the country are facing financial difficulties that affect their ability to pay.


Explore the Options

Trustmark is here to help. There are a number of options available to help homeowners like you who are struggling with mortgage payments. Don't wait. A conversation with your Trustmark loss mitigation preservation specialist - your dedicated point of contact through the process - will help you understand if you qualify for one of the loss approaches.


Understand the Process

We want to help. Call us at 1-866-229-1656 for a confidential review of your options. We'll talk with you about your situation, review your income, and discuss possible options so you can either stay in your home or leave your home and avoid foreclosure. In most cases, you'll be paired with a specialist who will work with you through the process. 


Step 1: Get started with your specialist

Call 1-866-229-1656 to talk to us. We'll:

  • Discuss in detail the reasons for your hardship or default
  • Ask you the amount of your annual gross income 
  • Ask you whether the property is occupied or vacant
  • Discuss your options
Step 2: Gather and review your documents
You should get started right away, filling out the forms in the package your Trustmark loss mitigation preservation specialist sends you - we cannot begin processing your request until we have all the required documentation, signed by you and your co-signer. And, keep an eye on deadlines - missing them can result in delays, resubmitting documents, or even foreclosure. 
Step 3: Submit your information
Before sending in your documents, please remember to:
  • Complete all spaces. Write "n/a" if something does not apply to you.
  • Write your loan number on every page. If pages separate, this helps organize them
  • Return every page we send to you. Don't leave anything out, even blank forms.
  • Check signatures. Make sure each borrower has signed and dated all forms where indicated.
  • Keep your original documents. We only need copies
  • Submit everything at once. Sending documents individually can slow down the process.
Step 4: Discuss next steps with your Trustmark loss mitigation specialist
We'll review your request as quickly as possible, but it may take up to 30 days to process your application. If you have questions or want updates during the review period, call your Trustmark loss mitigation preservation specialist. 
As soon as the review is done, your Trustmark loss mitigation preservation specialist will let you know your options. 
You can call us at 1-866-229-1656, or download our Mortgage Assistance Package by clicking one of the appropriate "Download" buttons below. Be sure to review the cover page that includes instructions on how to complete the borrower assistance package, the documents you will need to provide, and the mailing address or fax number to send your completed package. 


Mortgage Assistance Package for FHA/VA/USDA Loans

Mortgage Assistance Package for Fannie Mae (FNMA) and Freddie Mac Loans



Solicitud de Asistencia Hipotecaria for FHA/VA/USDA Loans2

Solicitud de Asistencia Hipotecaria for Fannie Mae (FNMA) and Freddie Mac Loans