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Storm Assistance Information

Trustmark Storm Assistance Hotline


Personal and Business Banking


Monday – Friday: 7:00 a.m. – 7:00 p.m.

Saturday: 9:00 a.m. – 2:00 p.m.


Mortgage Banking

1.866.229.1656 | 1.888.309.9887

Monday – Friday:  8:00 a.m. – 5:00 p.m.


Mortgage Insurance Loss Claim Department

601.208.7957 | 601.208.2663 | 601.208.3892 | 601.208.8533

Monday – Friday:  8:00 a.m. – 5:00 p.m.

When a disaster damages your home, Trustmark will work with you and your insurance company to assist in restoring your property.

Steps you should take:


  • Immediately notify your insurance agent/company of the disaster/property damage and file a claim.
  • Ask your insurance agent/company when they will evaluate the damage to your home according to your homeowner’s and/or flood policy.
  • Ask your insurance agent/company when an insurance adjustor will inspect your property and when you can expect any claim checks to be processed.
  • Notify Trustmark as soon as possible by visiting one of our branches or calling 1.800.844.2400, Monday - Friday, 8 a.m. - 5 p.m.
  • We will provide important details on how to process your insurance claim check, discuss how Trustmark will be involved in the process to restore your home and look for other ways we may help.
  • Email insurance loss claim documents, such as the insurance adjustor’s report, contractor’s report, copy of the claim check, etc., directly to Trustmark at to help expedite the process.
  • A disaster can affect your financial situation, as well as your home, by damaging your workplace or causing a drop in your income. If you experience any financial hardship due to a disaster or property damage, we may be able to help with flexible mortgage payments, temporarily waiving late fees, temporarily stopping credit reporting and other options.


If you are experiencing a financial hardship due to a disaster or property damage, contact us at 1.866.229.1656 or 1.888.309.9887.

Resources for Homeowners with Payment Challenges


Ways to reach us


Customer Contact Center




Message: myTrustmark Secure Messaging

Facebook: @TrustmarkBank

Twitter: @Trustmark_Bank

Instagram: @Trustmark

Additional Resources


FEMA – Federal Emergency Management Agency


800.462.7585 (TTY)


Alabama EMA – Alabama Emergency Management Agency



Louisiana Governor’s Office of Homeland Security & Emergency Preparedness


MEMA – Mississippi Emergency Management Agency

800.222.MEMA (6362)


National Flood Insurance Program Call Center



SBA Loans (Disaster Related)



Mortgage Bankers Association Natural Disaster Relief Brochure


American Red Cross

800.RED.CROSS | 800.733.2767


Salvation Army USA

800.SAL.ARMY | 800.725.2769