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Last Updated: November 2022

Online Privacy Notice


Trustmark National Bank (“Trustmark”, “Our”, "Us", or “We”) respects your privacy. We are committed to keeping your personally identifiable and financial information confidential and secure.

This Online Privacy Notice describes how Trustmark collects personal information from you or that you may provide to Us online when you visit Our website or mobile applications.

If you are a consumer or customer of a personal, household, or family financial product or service, a separate financial privacy notice may apply. Please refer to Our financial privacy notice for consumers of personal, household or family financial product or services here.


Types of Information We Collect Online

The type of personal information we collect from and about you online will depend on how you interact with Us and may include:

  • Contact information such as name, mailing address, email address, telephone and mobile number(s).
  • Identifiers such as Social Security number, account number(s), driver’s license number or other information that identifies you for ordinary business purposes.
  • Access Authorization such as login name, passwords, and security questions.
  • We will ask for permission to enable the following functions if you would like to use any of the features in the myTrustmark® app:

    Permissions Function Feature
    Camera Allows access to the device’s camera Mobile Remote Deposit, Customer Service
    Location Allows access to location Menu – Locations (Branch/ATM Locator)
    Access to External Storage Allows access to files/media on the device Secure Message Attachments
    Microphone Allows access to the device’s microphone Customer Service

  • We may automatically collect information from your device, browser, or about your visit for internal analytics and marketing purposes. This information may include: unique device identifiers (for example, Media Access Control (MAC) and Internet Protocol (IP) addresses; browser type and version; the date, time and length of your visit; pages visited; and activity (for example, links clicked)). This information about your visits may be collected by using various technologies such as cookies and tracking technologies on Our website and mobile applications. Many web browsers automatically accept cookies, but you can change the browser setting to decline. If you block all cookies, you may find that certain features of the site will not work properly.


How We Use Your Personal Information

We use information that We collect about you or that you provide to Us:

  • To present Our website and mobile application and its contents to you and to improve Our services (We continually strive to improve Our website and mobile application offerings based on the information and feedback We receive from you);
  • To provide you with information or services that you request from Us;
  • To fulfill Our obligations to you as a customer;
  • To carry out Our obligations and enforce Our rights arising from any contracts entered into between you and Us, including for billing and collection;
  • To notify you about changes to Our website and/or mobile application or any products or services We offer or provide through it;
  • To allow you to participate in interactive features on Our website and mobile application and to personalize your experience (your information helps Us to better respond to your individual needs);
  • To enable communications to you regarding Our services, such as email and text;
  • To work with marketing partners to provide you with products or services that may be of interest to you;
  • To fulfill any other purpose for which you provide it and in any other way We may describe when you provide the information; and
  • For any other purpose with your consent.


Disclosure of Your Personal Information

We may disclose information that We collect about you or that you provide Us directly as described in this online privacy notice:

  • to Our subsidiaries and affiliates;
  • to contractors, service providers, and other third parties We use to support Our business;
  • to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Trustmark’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Trustmark about Our website and mobile application users is among the assets transferred;
  • to fulfill the purpose for which you provide it;
  • for any other purpose disclosed by Us when you provide the information; and
  • with your consent.

We may also disclose your personal information:

  • to comply with any court order, law, or legal process, including to respond to any government, regulatory, or law enforcement request;
  • to enforce or apply any agreements we may have with you and others, including for billing and collection purposes; and
  • if We believe disclosure is necessary or appropriate to protect the rights, property, or safety of Trustmark, Our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

We may disclose aggregated information about Our users and deidentified data or information that does not identify an individual.



We use security controls that comply with applicable federal laws to protect against unauthorized access and use of your Personal Information in Our custody or control. The safety and security of your information also depends on you. Where We have given you (or where you have chosen) a password for access to certain parts of Our website or mobile application, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.



Our website may contain links to other websites for your convenience. We are not responsible for the data collection practices, privacy practices or content of any third-party website to which we link. Please review the privacy policy of the third-party websites you visit for more information.


Children Under the Age of 13

We do not seek to collect, nor do We knowingly collect, information from children under 13.


Do Not Track

We do not respond to web browser “do not track” signals or other mechanisms. Other parties may collect personally identifiable information about your activities over time and across different web sites when you use Our web site or service.


Changes to this Privacy Notice

It is our policy to post any changes We make to Our online privacy notice on this page by updating the “Last Updated” date at the top of the notice.


Contacting Us

If you have any questions about Our website or Our online privacy practices, please contact 800.844.4357.