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The Wire Transfer Supervisor ensures our team is well trained in new processes and completes required training. The responsibilities of this job is to provide supervision of the wire staff and the technical supervision in processing the daily files and specifically carry responsibility for Start operations. This position also serves as a backup to the Wire Transfer Manager.
- Cross-train, lead and develop team of associates to promote maximum productivity, engagement, succession planning and overall contribution the strategies align with organizational goals
- Lead and develop our team of associates to promote maximum productivity, engagement, and overall contribution to the strategic organizational goals.
- Receive all incoming customer contracts to confirm accuracy prior to passing to the team for account and initiator profiles.
- Performs Start of Day Operations and balancing procedures.
- Responsible for the research on all escalated wire transfers concerns. This includes communication with our international wire correspondent bank, BNYMellon.
- Responsible for the Wire Transfer Customer List. This includes all contract customers, their authorized wire representatives, telephone number, callback representatives, and other pertinent information. This list is used by the Wire Transfer Staff, Audit, and BSA. It is also used to distinguish the Online Banking customers that have wire access.
- Associates are expected to perform all additional duties as assigned.
- High school diploma with five (5) years of supervisory experience -OR- College degree with two (2) years of supervisory experience
- 5 years progressive experience in bank operations, digital banking, digital payment services, and/or retail banking, which includes working knowledge and proficiency in electronic funds transfer, and regulatory compliance in a financial services industry.
- Proficient with Microsoft office suite (Teams, Outlook, Word, Excel) and general office equipment.
- Proficient with Adobe Acrobat Pro.
- Leadership Skills
- Balancing experience
- Ability to resolve out of balance situations.
- Excellent customer service skills
- ABA Digital Banker Certificate preferred
- Electronic Banking Officer Certificate (EBOC) preferred
Physical Requirements & Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse requiring hand and wrist manipulation, while viewing computer screens.
Disclaimer: Management retains the right to add, delete or modify the responsibilities and qualifications of the position at any time.
Trustmark Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Trustmark Bank employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark, will become the sole property of Trustmark Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.
Working with Us
Teamwork and the individual contributions of our associates are recognized as the drivers of our success. At Trustmark, we are committed to preserving and advancing a diverse and inclusive workplace, where each associate, customer and shareholder is respected, valued and encouraged to share in our commitment. We make significant investments in our associates so that they may enhance their personal and professional skills, because we want each associate to grow, flourish and fulfill their career aspirations. Come onboard and join our team!
Equal Opportunities for All
Trustmark exemplifies the strength and possibilities that come with a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, genetic information, pregnancy, national origin, protected veteran, disability status, or any other characteristic protected under applicable law. Trustmark is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment.
If you need assistance with any part of the application process, please send an email to careers@trustmark.com or call 866.213.1418.
Our Hiring Process
Upon accepting a position with Trustmark, the following pre-employment screenings must be completed:
- Verification of employment, education and other data provided by you on your employment application
- Verification of eligibility to work in the US
- Criminal background check
- Credit check (required for certain positions)
- Fingerprinting (required for certain positions)
- Drug screen