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The purpose of this job is to operate under the guidance of Senior and Lead Computer Operators in order to supervise/operate software and hardware according to pre-set instructions.
**This position may be filled as a level I, II, or III based on additional experience and qualifications required.**
Working Hours: 7 am - 7 pm | 3 days per week (rotating)
- Monitor nightly batch processing for all applications
- Use CONTROLM to manipulate processing as requested
- Monitor ATM and communicate with vendor via ticketing system when issues arise
- Monitor file transfer system
- Monitor computer room and escalate issues as required
- Learn nightly application balancing process
- Learn Service Now ticketing system
- Respond to password reset requests
- Perform additional duties as assigned.
- High school education
- Makes rational and timely judgements based on information including relationships, patterns, causes and effects.
- Customer service
- Uses various hardware and software programs as required. Microsoft Office
- Oral and written communication skills
- Operates by and adheres to a situation-appropriate and effective set of core values and beliefs.
Additional qualifications required for Level II:
- 3+ Years operations experience
Additional qualifications required for Level III:
- 5+ Years operations experience
Physical Requirements/Working Conditions:
- 12-hour shifts
- Sit for extended amount of time
Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.
Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.
Trustmark Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Trustmark Bank employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark, will become the sole property of Trustmark Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.
Working with Us
Teamwork and the individual contributions of our associates are recognized as the drivers of our success. At Trustmark, we are committed to preserving and advancing a diverse and inclusive workplace, where each associate, customer and shareholder is respected, valued and encouraged to share in our commitment. We make significant investments in our associates so that they may enhance their personal and professional skills, because we want each associate to grow, flourish and fulfill their career aspirations. Come onboard and join our team!
Equal Opportunities for All
Trustmark exemplifies the strength and possibilities that come with a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, genetic information, pregnancy, national origin, protected veteran, disability status, or any other characteristic protected under applicable law. Trustmark is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment.
If you need assistance with any part of the application process, please send an email to careers@trustmark.com or call 866.213.1418.
Our Hiring Process
Upon accepting a position with Trustmark, the following pre-employment screenings must be completed:
- Verification of employment, education and other data provided by you on your employment application
- Verification of eligibility to work in the US
- Criminal background check
- Credit check (required for certain positions)
- Fingerprinting (required for certain positions)
- Drug screen