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This job is responsible for effectively training the Retail Bank. Areas of responsibility will include but are not limited to systems, operational processes, management/leadership, sales, onboarding/new hire process, consumer and small business lending. This individual will establish and maintain a partnership with managers to identify training needs, develop a training calendar, and ensure effective training delivery. This individual has management responsibility for other trainers.
- Cross-train, lead and develop team of associates to promote maximum efficiency, engagement, succession planning and overall contribution to strategic Retail organizational goals.
- Ensure effectiveness of the operational and systematic training for the Retail bank.
- Manage other trainers by providing coaching, mentoring, and overall development.
- Lead training for Retail associates by ensuring what is trained is of the highest priority responsibilities for those associates to equip them to fulfill their job expectations.
- Seek opportunities for improvement with training systems used as well as training approaches
- Conduct training as needed.
- Perform additional duties as assigned.
- Bachelor’s degree in Business, Communications, Banking and Finance or related field of study or equivalent work experience
- 5 years of management experience in a retail or retail administration role
- 8 years of experience in delivering in person or virtual training
- Knowledge of adult learning theory and instructional design
- Experience with power-skills training
- Flexible and strong ability to manage change
- Ability to manage change and prioritize objectives
- Excellent verbal and written communication skills; communicate well in individual or group situations
- Exhibits professionalism interacting with all levels of associates
- Proficient PC skills
- Effective training facilitation using multiple delivery methods
- Autonomous decision-making capability
- Ability to travel as needed
- Training Certifications from Association for Talent Development (ATD)
- 5 years of training front line staff for a financial institution
Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.
Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.
Trustmark Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Trustmark Bank employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark, will become the sole property of Trustmark Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.
Working with Us
Teamwork and the individual contributions of our associates are recognized as the drivers of our success. At Trustmark, we are committed to preserving and advancing a diverse and inclusive workplace, where each associate, customer and shareholder is respected, valued and encouraged to share in our commitment. We make significant investments in our associates so that they may enhance their personal and professional skills, because we want each associate to grow, flourish and fulfill their career aspirations. Come onboard and join our team!
Equal Opportunities for All
Trustmark exemplifies the strength and possibilities that come with a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, genetic information, pregnancy, national origin, protected veteran, disability status, or any other characteristic protected under applicable law. Trustmark is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment.
If you need assistance with any part of the application process, please send an email to careers@trustmark.com or call 866.213.1418.
Our Hiring Process
Upon accepting a position with Trustmark, the following pre-employment screenings must be completed:
- Verification of employment, education and other data provided by you on your employment application
- Verification of eligibility to work in the US
- Criminal background check
- Credit check (required for certain positions)
- Fingerprinting (required for certain positions)
- Drug screen