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Actions to Take When a Disaster Strikes


When a disaster such as a hurricane, tornado, wildfire or winter storm damages your home, take action to ensure you and your property are protected.

File a claim with your insurance carrier

  • Immediately notify your insurance agent/company of the disaster/property damage and file a claim.
  • Document all damage with photos or videos before making any repairs.
  • Ask your insurance agent/company when they will evaluate the damage to your home according to your homeowner’s and/or flood policy.
  • Ask your insurance agent/company when an insurance adjustor will inspect your property and when you can expect any claim checks to be processed.
  • Find a contractor to make needed repairs. Be sure to get multiple quotes, recommendations from others and a signed agreement before any work takes place.
  • Notify Trustmark as soon as possible by visiting one of our branches or calling 1.800.844.2400, Monday - Friday, 8 a.m. - 5 p.m.
  • We will provide important details on how to process your insurance claim check. Email insurance loss claim documents, such as the insurance adjustor’s report, contractor’s report, copy of the claim check, etc., directly to Trustmark at to help expedite the process.


Apply for mortgage assistance

  • A disaster can affect your financial situation, as well as your home, by damaging your workplace or causing a drop in your income. If you experience any financial hardship due to a disaster or property damage, we may be able to help with flexible mortgage payments, temporarily waiving late fees, temporarily stopping credit reporting and other options.
  • If you are experiencing a financial hardship due to a disaster or property damage, contact us at 1.866.229.1656 or 1.888.309.9887.


Seek additional assistance


FEMA – Federal Emergency Management Agency
800.462.7585 (TTY)



Alabama EMA – Alabama Emergency Management Agency



FDEM - Florida Division of Emergency Management



Louisiana Governor’s Office of Homeland Security & Emergency Preparedness



MEMA – Mississippi Emergency Management Agency
800.222.MEMA (6362)



TEMA - Tennessee Emergency Management Agency



TDEM - Texas Division of Emergency Management



National Flood Insurance Program Call Center



SBA Loans (Disaster Related)


American Red Cross
800.RED.CROSS | 800.733.2767



Salvation Army USA
800.SAL.ARMY | 800.725.2769



Resources for Homeowners with Payment Challenges